Privacy policy

PRIVACY POLICY

Website: info@krakan-shoes.com — Last updated: 4 May 2026


KOTHYS INTERNATIONAL LIMITED ("we", "us", "our") operates the Krakan e-commerce website at krakan.com. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data.


1. Data Controller

The data controller is KOTHYS INTERNATIONAL LIMITED, a company incorporated in Hong Kong (CR No. 80023503), with registered office at 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong.

For any privacy-related enquiry: info@krakan-shoes.com

2. Data We Collect

2.1 Data you provide directly

  • Identity: first name, last name

  • Contact details: postal address, email address, phone number

  • Order data: items purchased, sizes, colours, order history, transaction amounts

  • Account credentials: email address, encrypted password


2.2 Data collected automatically

  • Browsing data: pages visited, session duration, clicks, device type, browser (via Shopify)

  • Analytics data: audience measurement, user behaviour (via Google Analytics)

  • Advertising data: behavioural retargeting signals (via Meta Pixel)

  • Marketing engagement: email opens and clicks (via Klaviyo)

  • IP address and approximate geolocation


3. Purposes and Legal Bases

  • Processing and fulfilling your orders — Legal basis: performance of contract

  • Managing your customer account — Legal basis: performance of contract

  • Sending marketing emails and newsletters (Klaviyo) — Legal basis: consent (opt-in)

  • Online advertising and retargeting (Meta Pixel) — Legal basis: consent

  • Website analytics and audience measurement (Google Analytics) — Legal basis: consent

  • Fraud prevention and security — Legal basis: legitimate interest

  • Legal and accounting obligations — Legal basis: legal obligation


4. Recipients of Your Data

Your data may be shared with the following trusted third-party processors, strictly for the purposes described above:

  • Shopify Inc. (e-commerce platform and order management) — Canada / USA

  • Klaviyo Inc. (email marketing) — USA

  • Meta Platforms Inc. (advertising) — USA

  • Google LLC (analytics) — USA

  • Logistics and delivery partners

  • Payment processors (Stripe / Apple Pay / Google Pay)


We do not sell your personal data to any third party.

5. International Data Transfers

As KOTHYS INTERNATIONAL LIMITED is incorporated in Hong Kong and operates globally, your data may be transferred to and processed in countries outside Hong Kong, including the United States and the European Union. Such transfers are carried out with appropriate safeguards, including standard contractual clauses or equivalent protections.

6. Data Retention

  • Active customer data: retained for the duration of the commercial relationship, plus 7 years

  • Inactive prospects: 3 years from last contact

  • Transaction and billing records: 7 years (statutory requirement under Hong Kong law)

  • Cookies and tracking identifiers: maximum 13 months


7. Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

  • Right to access your personal data

  • Right to rectification of inaccurate data

  • Right to erasure ('right to be forgotten')

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing (including direct marketing)

  • Right to withdraw consent at any time, without affecting the lawfulness of prior processing


To exercise any of these rights, please contact us at info@krakan-shoes.com with proof of identity. We will respond within 30 days.

If you are located in the European Union, you may also lodge a complaint with your local data protection authority.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These include SSL/TLS encryption, restricted access controls, and secure infrastructure provided by our hosting partners.

9. Minors

Our website is intended for users aged 18 and over. We do not knowingly collect personal data from minors under the age of 16. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The version in effect is the one published on this website at the time of your visit. We will notify you of material changes by email or via a prominent notice on the website.

11. Contact

  • Data enquiries: info@krakan-shoes.com

  • Postal: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong



© 2026 Krakan — KOTHYS INTERNATIONAL LIMITED. All rights reserved.